Grand Rapids Auto Repair

Brenda, thank you so much for the 5-star review! We really appreciate you taking the time to rate us and for trusting GRM with your vehicle. If there's ever anything we can do to make your next visit even better, please don't hesitate to reach out. We look forward to seeing you again! - Rob

Mark, thank you so much for the 5-star review and for trusting us with your BMW! It's been a pleasure taking care of your vehicles since 2021, and we're glad Cody made sure communication and scheduling worked around your life rather than the other way around. That personal attention is exactly what we set out to offer as an alternative to the dealer experience. I'll share this review with Cody and the team — we appreciate you as a client. Thanks again, Mark! - Rob

Thanks for the 5-star review, Mike! Glad we could get your GLK350 caught up on maintenance. As your independent Mercedes-Benz dealer alternative, it's great to have your trust these past couple years — see you next time! - Cody & Gavin

Troy, thank you for this! Really glad the visit stood out. Having your filter in stock isn't luck — the team works hard to keep the right parts on hand so we're not sending you home waiting. And the photo documentation on your inspection is something we take seriously: we want you seeing exactly what our techs see, not just hearing "trust us." That's the whole point — you should be able to make decisions about your vehicle with real information, not a sales pitch. Welcome to Grand Rapids Motorcar — we're glad you found us, and we're looking forward to keeping your car running right for a long time. — Rob Sperring, Service Director

Larry, thank you so much for taking the time to share this, and for trusting us with your first visit! We're glad the repairs were quick and that our team could beat both the time and cost estimates — that's exactly the kind of experience we want every client to have, especially the first time around. Honesty is something we take seriously here, and it means a lot to hear it came through. Looking forward to seeing you again! - Cody, Lisa, Gavin, Rob

Dave, thank you for taking the time to leave a review, and welcome to Grand Rapids Motorcar! We're glad we could get your ProMaster in quickly and give you a clear picture of what was going on — between the transmission, the shifter, and the rear main seal, that's a lot to diagnose accurately, and we wanted to make sure you had the full picture before making any decisions. We know a transmission diagnosis isn't the news anyone wants to hear, so we appreciate you trusting us to get it right. If there's anything we could've done better to earn that 5th star, we'd genuinely love to hear it — feel free to reach out directly. Hope to see you again down the road! - Cody, Rob (Service Manager, 616-209-7115)

Thank you so much, John! We're glad we could help get your 2022 Land Rover Defender back in top shape with the driver's headlamp replacement, oil change, and complimentary safety & maintenance inspection. Trustworthy work and great customer service are exactly what we aim for at Grand Rapids Motorcar with every visit. We appreciate you taking the time to leave a review and look forward to keeping your Defender running strong! - Rob, Ty, Joshua