Grand Rapids Auto Repair

Very communicative and professional. Would highly recommend them and will continue bringing my car here for work

Rob, Bob and the team were wonderful to work with! All the way down to friendly conversation with the service guy who shuttled me to work that morning. Great customer service, very knowledgeable and people friendly! They didn’t try to upsell me, they were patient and worked with my time/resources. They created a game plan for future concerns that needed addressed and handled what I brought my vehicle in for, in a day! Wonderful company to do business with if you’re looking for a reliable and trustworthy repair facility. 10/10 recommend.

The GR Motorcar team is always professional, thorough, service oriented, honest, and friendly! I would highly recommend them! They are outstanding!

I have a very unusual vehicle. It is a right drive diesel Mitsubishi Delica, built and sold in Japan. It is hard to find anyone that will work on it. I had it at a different shop, and beyond replacing the battery, they didn’t know what to do. So I brought it to GR Motorcar. They told me up front they don’t have computer diagnostics for this vehicle. They spent two days trying to find the problem. When I picked it up, it was running great, and the problem had been fixed. They did a great job at finding the issue, and correcting it. All at a fair price, and, I felt, with lots of concern about getting me up and running again. This is now my go to in GR for my unique ride.

Great work, and amazing people!

Service advisor Bob and master technician Tom F provided excellent service for my recent repair appointment. Great communication, convenient financing options for my repair bill and a completed service with no warning or service dash lights on when I picked my vehicle up. Strongly recommend them for your auto repair needs.

Everything was handled great. The appointment was made one day and my Yukon was fixed the next day. That was very much appreciated.

I have been getting my vehicles serviced here for some time and am very pleased with the service I have received. Their prices are fair and they do quality work. They take the time to communicate in detail as to the work needed and answer any questions I may have. Recently I bought a Mercedes from their used car division and dealt with the owner Tom. After taking a 2000 mile trip I had an issue with the suspension which was not covered on the warranty. They repaired it and Tom gave me a discount on the repair which was most kind and unexpected. Thank you, Tom. He did tell me that he was more interested in building good relationships with people rather than just making money. He was speaking the truth as evidenced in how he has treated me. The people who work here have always been pleasant to deal with and will continue to get my business.

Not only was Bob pleasant and professional, he helped me save money on the repair needed when he didn't have to. I'd say that's above and beyond service. Having a loaner while repairs were made was a huge bonus. I will continue to do business with them in the future and keep them in mind for friends and family.