Grand Rapids Auto Repair

My husband and I bought a Volvo in the summer of 2015. Except for small repairs, there has been two major issues so far. The first issue is related to heated seats. Before buying this car, we looked through their website and carefully read what options this car has. It said the car has the heated front seats and we of course trusted what they said as they proudly introduced them as a trustworthy partner for used car sales. It turned out, however, that heated seats had not been installed at all. We found this a week after the purchase and it was so disappointing because we paid extra hundreds of dollars for nothing! The second major issue is about time for exchanging the timing belt. Before planning to actually buy it, we asked them when the timing belt would need to be changed. They looked it up and told us that it should be changed when it runs 150,000 mileage. Unfortunately, it was not the case. My husband figured out that it needs to be changed when it’s 120,000 mileage. The car already hit around 106,000 mileage at that time. If we knew that, we wouldn’t have purchased it for the price because it would cost us more than 5-600 dollars to exchange the timing belt. There are two possible assumptions. If they didn’t know about the fact, it means they sell a car they do not know much about. If they did know that it should be changed before 120,000 mileage, they tried to hide it by telling a lie to a customer. I am not sure which one is the case but either way is not trustworthy and responsible. Finally, there has been some “minor issues” such as broken oil pan right after the 3-month warranty and the door lock which costed us more than 800 bucks. It’s not only about money and time consumption. It’s about being an honest and trustworthy partner to customers. Who can trust them as a used car dealer after going through these experiences? It was such an unsatisfactory purchase for us.

Bought my truck here, great atmosphere and not pushy. Thanks!

Very kind and trust worthy people. I felt safe and protected as a young adult making a big purchase like this. They walked me through the entire process of buying the car, finding a loan (with low a interest rate), and even finding good affordable insurance! I've had my 2011 Malibu for about 6 months now and I love it! Thank you guys!

I have purchased a vehicle from them. Within a month there was a serious problem with the vehicle. I asked them if the could help with the problem and they made me pay full price. Two three months later and the problem is back and not fixed. It is costing me 1000 dollars on top of what there charge of 470 dollars . I do not recommend then they are not honest only want your money

Grand Rapids Motorcar has a awesome friendly staff and a excellent collection of top notch quality vehicles they were able to get me in and out quickly with the car I wanted. I would recommend them to anyone.

My wife and I purchased our second car from GR motor car and service our vehicles with them as well and couldn't be more satisfied. Great customer service, honest and professional! Wouldn't buy a car anywhere else!

What a fantastic experience! We bought not one, but two cars! This is not your typical car dealership. I sat down with Brent and we discussed my needs and budget and he came up with some options. He spoke candidly and recommended cars that were not in his current inventory. Rather than just sell me what was parked on the lot, Brent went out and found exactly what we were looking for! My wife has the car of her dreams, and I am driving a car I never could have dreamed of. To put icing on the cake, I noticed a small potential issue. Brent insisted that I bring the car in for inspection and was animated that he will take care of it. That is great service! Thank You Brent & Tom, we could not be happier!

My wife and I recently had an unscheduled trip to Holland MI for a funeral. We have a 2012 Audi A6. About 2.5 hours into an 11hr drive a rock went through our radiator. We heard rocks hitting the car, but didn't realize at the time that a rock had actually went through our radiator. So, 3.5 hours into the drive a warning like goes off. We pull over at the nearest auto parts store to find the appropriate antifreeze and contemplate returning home. We decide that we can add antifreeze/water as needed and continue our journey stopping every 100 miles to top off. One time while stopping, we began to have hood trouble, now the driver's side latch won't close all the way. My wife Googled Audi dealerships in Grand Rapids and luckily this company popped up. She called and they were very understanding and efficient, not getting upset because of the poor cell service we were currently experiencing. We informed them of all the troubles with the car, but my main concern was the hood, I didn't want to drive it all the way home with it not fully latched... I can add water, I can't hold the hood down and drive! We were going to arrive in GR around 2pm, they said come straight to the shop and we did. This is one of the cleanest shops I've ever seen, they clearly take pride in their work. I dropped the car off and reiterated that we had to have it back by COB Friday as we were leaving on Sunday and they were not open on Saturday. They assured me they would call me after they assessed and sourced parts. Next morning I get a call, the leak was coming from the radiator and they had already fixed the hood. They had also already sourced a replacement radiator and felt confident they could replace it by COB. They had emailed my wife a quote, but said that it was around $875. I said as long as you can get it done today.... Get a call around noon, car is fixed and didn't take as long as they thought so my actual bill was $200 less than the quote! Picked the car up around 3pm and had ZERO problems on the 11hr trip home! My wife and I can't thank them enough for their professionalism and understanding. We recommend them with confidence!