Firstly, I HIGHLY RECOMMEND this place! They are amazing! I'm a complete newbie when it comes to cars and don't have much experience in the knowledge of knowing where to take my car to without getting ripped off. One of my good friends is a mechanic and he recommended me to GR Motors, he's had his car worked on there before and highly recommends the employees giving the best service to their customers. I knew from the get go that there was something wrong with my alignment, it kept veering to the right. They had my car in the shop immediately and gave me all the information I needed in order to get my car fixed. They were honest with their pricing (and even worked with my budget) and even offered to do a complete diagnostic on my car too (which was greatly appreciated!). What makes them very unique from any other services I've received before is that they really care. Fixing my car took longer than an hour so one of the employees was kind enough to offer me a ride to a nearby cafe while I waited. It took me by surprise just how interpersonal they were and they constantly kept me in the loop regarding the process of my car via text. Once services were done, I still found out the car kept veering to the right but not as severe as before. I called them the next day and they went above and beyond to get it looked at again with no charge. The mechanics were dedicated to take their time to find out the problem and was very detailed with their findings, it was nice of them to even show me the undercarriage of my car and show me where the problem was. Unfortunately, I did not pursue to get it fixed again due to my limited fundings and they reassured me that not getting it fixed isn't going to cause any problems. They're honestly the best service I've ever received! They were nice, informative, and experienced in what they do. The interactions I had with the team that was involved with my car were amazing and patient with me. This is the place to go!
Thank you for the great review! Grand Rapids Motorcar takes pride in providing each of our customers exceptional service. We are happy to hear we met or exceeded your expectations. We look forward to servicing your vehicle in the future. Thanks again, Lee!
- Grand Rapids Motorcar