My wife and I recently had an unscheduled trip to Holland MI for a funeral. We have a 2012 Audi A6. About 2.5 hours into an 11hr drive a rock went through our radiator. We heard rocks hitting the car, but didn't realize at the time that a rock had actually went through our radiator. So, 3.5 hours into the drive a warning like goes off. We pull over at the nearest auto parts store to find the appropriate antifreeze and contemplate returning home. We decide that we can add antifreeze/water as needed and continue our journey stopping every 100 miles to top off. One time while stopping, we began to have hood trouble, now the driver's side latch won't close all the way. My wife Googled Audi dealerships in Grand Rapids and luckily this company popped up. She called and they were very understanding and efficient, not getting upset because of the poor cell service we were currently experiencing. We informed them of all the troubles with the car, but my main concern was the hood, I didn't want to drive it all the way home with it not fully latched... I can add water, I can't hold the hood down and drive! We were going to arrive in GR around 2pm, they said come straight to the shop and we did. This is one of the cleanest shops I've ever seen, they clearly take pride in their work. I dropped the car off and reiterated that we had to have it back by COB Friday as we were leaving on Sunday and they were not open on Saturday. They assured me they would call me after they assessed and sourced parts. Next morning I get a call, the leak was coming from the radiator and they had already fixed the hood. They had also already sourced a replacement radiator and felt confident they could replace it by COB. They had emailed my wife a quote, but said that it was around $875. I said as long as you can get it done today.... Get a call around noon, car is fixed and didn't take as long as they thought so my actual bill was $200 less than the quote! Picked the car up around 3pm and had ZERO problems on the 11hr trip home! My wife and I can't thank them enough for their professionalism and understanding. We recommend them with confidence!